Program: New Brunswick Provincial CIS - Symbio

Department: Department of Health

Location: Remote I  New Brunswick, Canada AST Time zone 

Duration: 2 years + 2 years extension 

Compensation: Up to $120.00 / hour (7.5-hour workday)

About the Opportunity

New Brunswick is undergoing a significant healthcare transformation, transitioning from various standalone hospital information systems to a unified, standardized, and integrated Clinical Information Solution (CIS) known as the Symbio Program. This initiative modernizes care delivery province-wide, enabling consistency, efficiency, and collaboration across the healthcare system.

The Department of Health is seeking up to four (4) Clinical Business Analysts focused on Patient Access (Registration and Scheduling) to support the design, standardization, and implementation of provincial clinical standards, workflows, standard order sets, and documentation templates used across acute care facilities.

Core Responsibilities

• Gather and define complex business and clinical system requirements regarding Patient Access

(Registration & Scheduling).

• Conduct comprehensive gap analyses between current standalone systems and the future provincial Symbio CIS.

• Develop detailed clinical design documents and standard workflows for physicians, nurses, nurse practitioners, and regulated health professionals.

• Facilitate engagement and design sessions with Subject Matter Experts (SMEs) and clinical stakeholders to achieve province-wide alignment.

• Build, validate, and test clinical content within the CIS environment.

• Foster and maintain robust working relationships across various healthcare lines of business to align information technology with operational needs.

Mandatory Qualifications

• Education: University Degree in Healthcare, Business Administration, Information Technology, or an equivalent combination of education and experience.

• Experience: 5+ years of experience as a Clinical Business Analyst or Clinical Informatics Analyst

responsible for Patient Access requirements gathering, workshop facilitation, use case analysis, process analysis, and developing documentation (obtained within the last 10 years).

• Domain Knowledge: 5+ years working with acute care Health Information Systems (EHR/CIS) and healthcare operations explicitly tied to Patient Access (Registration and Scheduling).

• Implementation Scale: 3+ years of experience in clinical information system implementation projects of a similar size and complexity to New Brunswick within a Canadian acute care healthcare system.

Scored & Preferred Assets

• 6+ years of clinical business analysis experience including ancillary integrations (CPOE, Pharmacy, Medical Imaging, Laboratory).

• Strong facilitation skills with 3+ years leading workflows/user story workshops with healthcare providers.

• Bilingualism: Verbal and written communication proficiency in both French and English is strongly preferred.

• 5+ years demonstrating self-direction, high interpersonal collaboration, and multitasking across multiple project streams.

• Proficiency with MS Office 365 (including Visio) and Atlassian Jira in a project delivery framework.

• Previous operational exposure within public health authorities and an understanding of public healthcare policies.